FAQs

Generic medicines contain the same active ingredients as branded medicines and provide the same therapeutic effect. The only difference is that they are sold without heavy branding, making them much more affordable.

Yes. Generic medicines are regulated and approved to meet the same safety, quality, and effectiveness standards as branded medicines. They undergo strict testing before reaching patients.

Yes. Generic medicines are bioequivalent, meaning they work in the same way and deliver the same results as branded medicines.

They cost less because:

• No research and development costs
• Minimal marketing and advertising
• Lower branding expenses

You save on cost, not on quality.

You can typically save 50% to 80% on your medicine costs. For long-term treatments, this can significantly reduce monthly expenses.

• Send your prescription on WhatsApp
• Get verified generic alternatives
• Confirm your order
• Get medicines delivered

Yes. A valid doctor’s prescription is required for prescription medicines. This ensures safe and appropriate use.

It’s always recommended to consult your doctor or pharmacist before switching. While generics are equivalent, proper guidance ensures the right match.

We source medicines from trusted and verified suppliers that meet regulatory standards. Our goal is to ensure both affordability and reliability.

Yes. Once your order is confirmed, medicines can be delivered to your location, making the process convenient and hassle-free.

Our team is available to guide you. You can reach out on WhatsApp for any queries related to your prescription or medicines.

Most commonly used medicines are available as generics. In some cases, availability may vary, but we always try to provide the best possible alternative.

The Pradhan Mantri Bharatiya Janaushadhi Pariyojana is a government initiative that provides affordable generic medicines through dedicated stores.
Vaaradhi Generics complements this by helping you identify and access generics more easily.

Yes. We follow a guided process where prescriptions are reviewed before suggesting medicines, ensuring safe and appropriate choices.

• Families looking to reduce healthcare costs
• Patients with chronic conditions
• Elderly individuals needing regular medication
• Anyone looking for affordable, reliable medicine options

You can cancel your order by logging into your Vaaradhi Generics account and clicking on “Order History”. Click on the details of the order you wish to cancel and hit the “Cancel” button. If your order is “In Transit” you must wait until the order reaches you and if you still wish to cancel, simply tell the courier delivery person that you “refuse delivery”, and the order will then cancel.

Once you login to your Vaaradhi Generics account, you can check the status of your orders under “Order History”. Click on “Details” and you will be able to see the status of your shipment.

We regret the inconvenience. Please do email us at contact@vaaradhigenerics.org with the following details. We will get back to you soon.

– Order ID

– Missing item(s) with quantity

Once your order is confirmed, it cannot be modified. If it is not yet showing as “In Transit” you may cancel it and place a fresh order with your modifications.

We are sorry. Kindly email us with the following details. We will get back to you shortly.

– Order ID

– Name of the item(s) you had ordered

– Name of the item(s) received

To get the invoice(s) for your order(s), go to “My Orders.” Click on the appropriate order(s) and you will find an option to download the invoice(s) in the PDF format.

You can make an online payment through debit card / credit card / netbanking.

Your order will be delivered within the “Estimated Delivery Date” indicated when you place your order. You can also check this date by selecting your order from the “My Orders” section. We will keep your updated about delivery dates through mail and SMS.

We are sorry. Please do email us at contact@vaaradhigenerics.org with the following details. We will get in touch with you soon.

– Order ID

– Damaged product(s) with quantity

– Images of the damaged products with the batch number displayed

We are sorry. Please email the details asked for below to contact@vaaradhigenerics.org, and we will get back to you shortly.

– Order ID

– Tracking number for the “Delivered” item(s)

We deliver anywhere within India.

You will not be able to modify your address after the order has been placed. You can cancel the order and place a fresh one with the right address.

We support the following payment options:

– Credit Card

– Debit Card

– Cash on Delivery (COD)

– UPI (PhonePe, Mobikwik, Paytm etc.)

Once the refund has been initiated, the amount is expected to reflect in your account as per the following timelines:

– Online refund – 7-10 working days from the date of refund initiation

– UPI (PhonePe, Mobikwik, Paytm, etc.) – 48 hours from the date of refund initiation

– COD refunds may take as long as 3 weeks.

Please note that this timeline depends on your banking partner as well.

“You can make an online payment through your debit/credit card. We can also send you a paylink for making the payment.

Note: You will not be able to use wallet options when you make an online payment using the paylink sent through our executives”

Vaaradhi Generics has a flexible returns policy. We accept returns within 7 days from delivery. We may allow the return of unopened/unused product(s) after deducting a restocking charge. Please note that we do not offer replacements or exchanges for the following product categories:

– Injections

– Health Monitor & Equipment

– Ortho Support

We may allow the return of unopened/unused medicines. Please note that we do not offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipments and Ortho Support.

You can reach out to our customer support team via call at +91- 7674996876 or email at contact@vaaradhigenerics.org. Please request for the return by providing the following details:

– Order ID

– Name of item(s) ordered with quantity

– Reason for return

– Based on the return request, a pickup will be organised

Once the refund has been initiated, the amount is expected to reflect in your account as per the following timelines:

– Online refund – 7-10 working days from the date of refund initiation

– PhonePe and other UPI wallets – 48 hours from the date of refund initiation

Please note that this timeline depends on your banking partner as well.

In most cases, yes, we do pickup the product(s) you want to return based on your return request within 2 – 3 working days. However, in some rare cases, the courier in some pincodes do not offer return pickup, and in those cases we may ask you to return the item to us.

Our logistics team will make three attempts to pickup the item(s) for return. If the item(s) is/are not picked up within the third attempt, it will be assumed that you want to keep the product(s). You can initiate a new return request if the item(s) meet(s) the return criteria.

We are sorry. Kindly email us at contact@vaaradhigenerics.org with the following details. We will get back to you shortly.

– Order ID

– Name of the item(s) you had ordered

– Name of the item(s) received

Products from the following categories cannot be returned:

– Injections

– Health monitor & equipment

– Ortho support

Vaaradhi Generics also reserves the rights to refuse returns and refunds for certain products. Please read the product pages carefully before making your purchase.

Yes, shipping charges vary by location.

You can buy a lower dosage than what is prescribed, but not a higher dosage.

No, we do not provide delivery in emergency situations.

A valid prescription has the following information:

– Date

– Doctor’s name and registration number with seal & signature

– Patient’s name and age

– List of medicines with quantity & duration

Yes, you will be able to purchase generic substitutes for the brand from us.

We generally deliver orders within 1-7 working days depending on your address. You will receive an estimated delivery date once the order is confirmed.

Vaaradhi Generics is an ePharmacy. We sell medicines, OTC & FMCG products online. We also provide online consulations with doctors.

Yes, Vaaradhi Generics is an online pharmacy. We sell medicines, OTC & FMCG products online. We also provide online consulations with doctors.

Please check your network connection. It can take 1-2 minutes to receive an SMS. If you still haven’t received it, please try the “Resend OTP” option.

Please reach out to us at contact@vaaradhigenerics.org with your request. We will unsubscribe you from our mailing list and confirm the action within 5 working days.

Please reach out to our support immediately for assistance. You can:

– Call us: 7674996876

– Chat with us on our App or Website

– Email us: contact@vaaradhigenerics.org

You can modify your email ID from the “Account” module. You need to verify your updated email ID.

OTC or Over The Counter products are products for which you do not require a prescription.

Some vouchers can be combined with other promo codes. Read the terms of your voucher offer carefully and it will explain if it can be clubbed with other offers.

Vouchers can only be used to purchase prescription medication.

You will be able to check the medication’s expiry date before placing the order. Just select the product and type your pincode.

Your phone number is the channel used for logging into Vaaradhi Generics. It helps us to verify your account. We also use it to keep you posted on the progress of your order by SMS, and to let you know all the deals and discounts that we offer.

If you wish to deactivate your account, kindly mail us at contact@vaaradhigenerics.org.

Your family members or the security personnel at your building can receive the product(s) on your behalf.

Discounts are not applicable for OTC, non-prescription items and baby products.

No, you may not open the parcel and then accept the order. If you are unhappy with your order, you can raise a return request.

Cashback is applicable only for prepaid orders. Alternately, your order amount may not be high enough to be eligible for cashback.

Here, orders are placed based on the prescriptions uploaded by the customers. Once the prescription is uploaded, the order is placed by our pharmacist. You will receive a notification/call to check the details of the prescription and complete the order.

If you have placed an “Assisted Order”, you will not be able to add any other medication which is not mentioned in the uploaded prescription. You can however place another order for the medication you require.

Yes, a prescription in required for generic/alternate medication. If you do not have one, we will can help you consult a doctor and get you a prescription.

You can place the order online. We will arrange for a doctor to consult with you and prescribe the required medication.

An online prescription can be arranged within 2 to 4 hours of raising a request for the same.

You can send your prescription to this WhatsApp number: 7674996876

Sometimes, the doctor may be held up due to medical emergencies. Kindly allow some time for the doctor to respond to your messages.

If you have waited for more than 30 minutes and are yet to receive a response, kindly drop us an email at contact@vaaradhigenerics.org. We can get in touch with the doctor and expedite the process.

All your chat consultations can be found in the “Ongoing Chats” menu. This can also be directly accessed.

For the chat consultation to happen, you will have to have stable internet connectivity. If the internet connection is not available, then the message wouldn’t have been sent. Please check your connectivity and try sending the message again.

In case your internet connectivity is fine and you are still facing an issue, kindly drop us an email at contact@vaaradhigenerics.org.

You will be given an option to attach files before you send the consultation request to the doctor. In case you were not able to share the attachment at that time, you can attach files by visiting the “Ongoing Chats” screen by clicking on the “Attach” icon. In case you face any difficulty in attaching the files, you can email them to contact@vaaradhigenerics.org from your registered email id. These files will then be viewed by the doctor.

All your chat transcripts can be found in the “Ongoing Chat” menu. It can also be directly accessed.

Your chat consultation is valid for 48 hours from the time the doctor first responds. In case you wish to continue your chat with the doctor, you can either renew the same chat by visiting the “Ongoing Chat” screen or by creating a new consultation from the home page. In case you require further assistance, kindly drop us an email at contact@vaaradhigenerics.org.

Our doctors might suggest your medication & diagnostic tests based on your medical condition over chat. But our doctor would not be able to provide a prescription over the chat consultation. The chat consultation is generally used by patients to get medical advice.

We understand how disappointing this is and we assure that this is not the experience that we would like you to have. In all likeliness, our executives would already be looking into your case and doing the needful.

But, kindly drop an email to doctors@netmeds.com so that we can update you on the status and expedite the consultation.

Our doctors usually try calling you once again in the next 10-15 minutes. Please be sure to answer it this time.

In case you missed the second time or if you did not receive another call, kindly drop us an email at doctors@netmeds.com so that we can expedite your consultation.

Please make sure that you are in an area with good connectivity and minimal disturbance. If you feel that your network is fine and that something is wrong with the call at the doctor’s end, kindly drop us email at doctors@netmeds.com so that we can help you.

For all specializations except Psychology, Radiology and Nutrition, we provide one free follow-up that can be availed within the next 7 days.

You can [Click Here](https://consult.netmeds.com/users/) to send a follow-up request to the same doctor who consulted you.

In case you require any further assistance, kindly drop us an email at doctors@netmeds.com.

You will be given an option to attach files before you send the consultation request to the doctor. In case you were not able to share the attachment at that time, you can attach files by visiting the “Ongoing Chats” screen by clicking on the “Attach” icon. In case you face any difficulty in attaching the files, you can email them to doctors@netmeds.com from your registered email id. These files will then be viewed by the doctor.

You will receive a downloadable prescription in the email that you have used to register with Netmeds. In case you have not received an email, kindly drop an email at doctors@netmeds.com so that we can forward it to you.

Yes, your prescription is valid as they are issued by MCI certified doctors associated with our platform.

The list of all the doctors with whom you have consulted can be found in the “Consulted Doctor” menu. This can also be directly accessed. [Click Here](https://consult.netmeds.com/users/).

You can consult with the doctor again from this page.

We are extremely sorry that we were unable to solve your problem.

Please drop us an email at doctors@netmeds.com along with the reason for your dissatisfaction and your feedback.

We will first try to rectify the problem. If you are still not satisfied, we will refund the money.

To consult with a doctor, please go to click here and register your details to start the consultation with a doctor. You can choose a mode of consultation and then attach all medical records and any other details that you might want to add.

In order to schedule a follow up, please login to your account and visit [Click Here](https://consult.netmeds.com/users/) to send another consultation request. Please be detailed in your query and attach all your recent medical reports so that the doctor can give you a diagnosis taking in to account your last consultation.

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Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products’ quality and performance. They also allow us to improve our offerings based on customer feedback.

Customers can give ratings from 1 to 5 stars, where 5 represents “Excellent” and 1 represents “Poor.” The average rating will be displayed alongside each product listin

Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.

Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through Netmeds.

Log in to your account, navigate to the relevant product page, scroll down to find the ‘Reviews & Ratings’ section, click on ‘Write Review,’ fill in the necessary details including image uploads, and hit ‘Submit.’ Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.

Yes, we prohibit content containing profanity, hate speech, personal attacks, spam, promotional material, or copyright infringement in both reviews and uploaded images. We reserve the right to remove such content at our discretion.